Returns

Window

You have 15 days from delivery to request a return.

Video or photo proof is required

Every return and every claim needs proof from when you opened the package. Send one of these:

• An opening video. Start recording with the sealed box and the shipping label in view, then open it and show the item in one continuous clip.
• Photos with the label. A clear photo of the box with the shipping label showing, then photos of the item and the packing it came in.

We cannot approve a return, refund or replacement without this proof. Keep the box and packing until your request is settled.

Condition

Items must be unused, in their original packaging, and in the condition received. A heated salt plate cannot be returned because heat changes the stone permanently.

Restocking fee

A 15 percent restocking fee applies. Outbound and return shipping costs are not refunded.

Damaged on arrival

Contact us within 15 days of delivery with the opening video or labeled photos described above. We will replace the item or issue a full refund, including shipping, with no restocking fee.

Cracked on first heat

If a plate cracks during its first temper and you followed the published schedule, contact us with photos of the cracked plate and the box with its shipping label. We will replace it once. Cracking after regular use is normal wear and is not covered.

Start a return

Email help@naturalsaltco.com with the order number, the reason, and the video or photos. Wait for instructions before sending anything back.